As the Manager, Centralized Scheduling & Operations you will lead the Centralized Scheduling Coordinator team responsible for assigning field work across markets and client programs. This is a hands-on leadership role — you’ll not only manage and develop your team, you’ll know their work inside and out, perform it alongside them, and hold the standard for how it’s done. 

Your team is the engine behind field execution — matching the right representatives to the right work, filling coverage gaps, maximizing executed hours each week, and protecting the dedicated-store assignments and service commitments that drive client satisfaction. You’ll partner closely with District Managers, field leadership, and Client Services to resolve staffing constraints, balance workloads across markets, and give field leaders the clear, actionable information they need to coach their teams. 

If you’re an operations leader who thrives on logistics, loves building efficient systems, and takes pride in keeping complex moving pieces running smoothly — this role is a strong fit. 

This is a full-time, salaried exempt position with a standard Monday through Friday schedule during normal business hours. The role operates on a hybrid schedule combining office and approved remote work. Occasional evening or weekend availability may be required based on operational needs. Some travel is required as needed. 

• Competitive salary 
• Health and wellness benefits plans 
• Flexible vacation and holiday policies 
• 401(k) with employer matching 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Referral bonus program 
• Company-provided equipment and software 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

• Lead, coach, train, and develop Central Operations Scheduling Coordinators; establish clear expectations, assign workloads, provide ongoing feedback, and manage team performance and accountability 
• Maintain hands-on proficiency in all scheduling duties; provide backup coverage, new-hire training, cross-training, and ongoing guidance to ensure consistent team execution 
• Oversee daily scheduling, multi-visit coordination, representative rosters, no-show replacements, secondary shifts, and team-lead assignments across markets and client programs 
• Maximize field representative capacity and total executed hours each week by identifying available hours, filling open shifts, and proactively addressing unassigned work and coverage gaps 
• Drive resource load balancing across representatives and neighboring markets, aligning scheduled hours with availability, geography, travel considerations, client priorities, and workload 
• Ensure the right work is assigned to the right field representatives based on skills, experience, qualifications, client requirements, and dedicated-store or continuity-of-service arrangements 
• Partner closely with District Managers and all levels of field leadership to resolve staffing constraints, address recurring acceptance or no-show issues, and provide actionable information for field-representative coaching 
• Collaborate with Client Services and field leadership to prioritize visits, resolve escalations, protect service commitments, and improve client satisfaction through maximum weekly execution 
• Develop, monitor, and refine scheduling KPIs including total executed hours, available-capacity utilization, workload balance, scheduled-visit completion, coverage gaps, and staffing efficiency; use results to coach the team 
• Prepare and present monthly performance reports to leadership, highlighting KPI trends, executed hours versus capacity, client execution results, operational risks, corrective actions, and improvement opportunities 
• Document scheduling procedures, promote best practices and cross-training, and implement process improvements and system enhancements that improve efficiency, consistency, and execution 

Experience and Education: 

• High school diploma or equivalent required; associate or bachelor’s degree in business, operations, or a related field preferred 
• 3–5 years of experience supervising, coaching, or training scheduling, dispatch, workforce planning, or operations support teams; field services experience preferred 
• Demonstrated ability to perform and teach scheduling workflows, manage team workloads, and coordinate field assignments across multiple markets and competing priorities 
• 3–5 years of experience and proficiency in Microsoft Excel, Outlook, and Teams; ability to organize, validate, analyze, and report operational data 
• Experience establishing scheduling KPIs, analyzing executed hours and field capacity, monitoring utilization and workload balance, and preparing monthly management reports

Skills and Attributes: 

• Strong people leadership, communication, coaching, and conflict-resolution skills with the ability to build accountability and develop team members 
• Strong customer-service orientation and ability to build productive relationships with District Managers, field representatives, Client Services, and cross-functional partners 
• Strong attention to detail, sound judgment, and skill in matching work to representative experience, availability, and dedicated-store requirements 
• Ability to standardize processes, document and share best practices, cross-train employees, and lead continuous improvement initiatives 
• Comfortable learning new systems and adapting to changing operational requirements while working both independently and collaboratively 
• Must reside within a reasonable commuting distance of the assigned office location and have reliable transportation to meet the company’s hybrid in-office schedule 
• For remote work portions of the role: reliable, high-speed internet connectivity sufficient to support company systems, video conferencing, and real-time communication 

Physical Requirements;

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Prolonged periods of sitting and working at a computer using standard office equipment 
• Regular use of phone, email, and virtual meeting platforms throughout the workday 
• Occasional standing, walking, bending, reaching, and lifting of light office materials (up to 25 pounds occasionally) 
• Ability to work in both office and field environments as needed 
• Availability during standard business hours with occasional evening and weekend responsiveness based on operational needs 
• Ability to travel when needed 

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

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