Help us build a more inclusive and compliant digital experience at scale. As our Web Program Manager – Accessibility & Privacy, you will own the programs that keep our global web properties accessible (WCAG) and aligned with privacy and cookie requirements. You will coordinate remediation across Legal, IT, security, analytics, vendors and regional teams, and build the processes that make this work repeatable worldwide. If you like turning complex, shared problems into clear plans and follow-through, we’d love to hear from you.

This role requires working out of the Merchandise Mart in Chicago 3 or more days per week

• Biweekly pay 
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Referral bonus
• Opportunity to work with a growing company that actively rewards and promotes its employee

Program Ownership

• Lead accessibility remediation programs across global web properties, from intake through completion
• Manage third-party vendors on accessibility gaps, remediation timelines and testing
• Build and run processes for accessibility reviews, issue tracking and remediation governance
• Coordinate accessibility and privacy changes through content, design and publishing workflows
• Track dependencies and blockers across teams, and decide when and how to escalate risks

Privacy & Vendor Coordination

• Coordinate privacy, consent and cookie work with Legal, Security and Analytics, and know when to bring them in
• Support DPA, privacy and security reviews for third-party web vendors
• Keep global standards and regional implementation in alignment

Operational Governance

• Maintain clear documentation, trackers and workflows
• Turn compliance requirements into practical next steps for stakeholders
• Help regional teams understand requirements and intake processes
• Replace fragmented or manual processes with standard, repeatable ones
• Report on program status, progress and risk to leadership

Experience and Education:

• 4-6 years as a web program manager, webmaster, or in an equivalent web operations role, with demonstrated cross-functional ownership
• Working familiarity with WCAG and accessibility principles, enough to recognize issues and coordinate remediation (technical audit experience not required)
• Working familiarity with privacy and cookie compliance concepts (e.g., GDPR, CCPA, consent), enough to recognize when Legal or Security input is needed (compliance determinations not required)
• Familiarity with enterprise, ecommerce and CMS-based websites, and with working alongside developers, designers and content teams 

Skills and Attributes:

• Strong program management, organization and follow-through across multiple stakeholders
• Clear written and verbal communication and documentation, including with senior stakeholders
• Works independently and uses sound judgment on priorities and when to escalate
• Comfortable working across technical and non-technical teams
• Comfortable with evolving processes and unclear ownership
• Proactive, and able to adapt best practices to create structure

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to: 

• Regularly sit, grasp, talk, and/or hear
• Occasionally walk and/or stand
• Occasionally lift and carry office supplies up to 10 pounds
• Continuous hand/eye coordination and fine manipulation

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visit Privacy Policy and California Privacy Rights.