The Training Director serves as the global owner of trainer readiness, certification, and delivery excellence for a global training enablement program supporting one of the world's most influential AI organizations. This role is responsible for ensuring that all trainers possess the technical knowledge, facilitation skills, and product expertise required to represent our client with confidence and credibility across partner engagements worldwide.

Working closely with our clients’ stakeholders, the Training Director operationalizes training content, certification requirements, and learning objectives into scalable trainer development programs. This individual ensures trainers remain current on the client’s technologies, delivery standards, and partner enablement best practices while continuously raising the quality and consistency of training delivery across all regions.   

The Training Director acts as the steward of the program's learning ecosystem, ensuring trainers are not only certified, but continuously developing as technical facilitators, trusted advisors, and AI enablement experts.

• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Design, lead, and continuously evolve the global Master Trainer certification program
• Define certification standards, readiness criteria, and recertification processes across all regions
• Establish measurable benchmarks for trainer technical proficiency, facilitation skills, and performance
• Ensure all trainers meet certification requirements prior to partner-facing engagements
• Partner with our clients’ stakeholders to translate product updates, learning content, and technical materials into scalable training programs
• Operationalize new product releases, certifications, and enablement initiatives for global trainer delivery
• Lead onboarding and readiness programs for Master Trainers in partnership with Regional Account Managers
• Delivery of Train-the-Trainer sessions and ongoing professional development initiatives
• Assess trainer performance, provide coaching, and build individualized development plans
• Establish and maintain global standards for training quality, learner engagement, and delivery consistency
• Conduct trainer evaluations, observations, teach-backs, and readiness assessments
• Analyze trainer and learner feedback (NPS, surveys, performance metrics) to identify improvement opportunities
• Partner with Analytics and regional leaders to evaluate trainer effectiveness and program outcomes
• Drive continuous improvement across certification, onboarding, and development programs
• Foster a global learning community through knowledge sharing, calibration sessions, and best practice alignment
• Support global training summits, certification events, and regional enablement initiatives

Education and Experience:

Required:

• 5+ years of experience in training, enablement, learning & development, certification programs, or technical education
• Bachelor’s degree or equivalent work experience
• Proven experience designing and managing certification or trainer development programs
• Experience working with technical content and technical audiences
• Demonstrated experience assessing performance and developing learning strategies

Preferred:

• Experience within AI, SaaS, cloud, or enterprise technology environments 
• Background in technical enablement, professional services, or partner programs
• Experience working with technical roles (engineers, architects, consultants, trainers)
• Familiarity with adult learning methodologies, certification frameworks, and skills assessments
• Experience supporting global or multi-region training programs

Skills and Attributes: 

• Strong facilitation, presentation, and coaching skills
• Ability to translate complex technical concepts into clear, engaging training experiences
• Expertise in designing scalable learning programs and certification frameworks
• Strong analytical skills with the ability to interpret feedback, performance data, and training outcomes
• Excellent communication and stakeholder management skills
• Ability to work cross-functionally and align diverse teams across regions
• High attention to detail with a focus on quality, consistency, and learner experience
• Strategic mindset with a focus on continuous improvement and program impact
• Ability to manage multiple priorities in a fast-paced, global environment
• Collaborative approach to building and sustaining a global learning culture

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: 

• Regularly sit, stand, walk, grasp, talk, and/or hear, and drive 
• Occasionally lift and carry items up to 10 lbs 
• Continuous hand/eye coordination and fine manipulation 

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

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